Joanne, here’s info for when the printer needs repair.  Gale knows, also, in the event Help Desk is ever called upon to help when I’m not available.

 

The repair number is 1.800.633.3600

 

You’ll connect to an automated menu.

 

1.  Dial 1.800.633.3600

2.  Wait for menu prompt, then press “1” (log new repair request)

3.  Press “2” (hardware)

4.  Say:  “printing”

5.  Say:  “List more products”

6.  Say:  “impact printers”

7.  Say:  “dfx 5000 plus”  (model number)

8.  Wait for person to answer.  Be ready to describe Serial Number (IMW00469777) and nature of problem.  You need to be near the printer in case they ask you to try different maneuvers.

9.  Tell them your name and who the contact person is for the call.  This will be the person the tech will look for when he/she arrives.

10. Write down the Case Number given to you.  You’ll need this if you need to call back.

 

The tech will call and arrange site visit; pls plan to be there when they call, or plan for someone else to be available to direct the tech to the hardware.  It’s a good idea to let everyone in your office suite know when the tech will be coming.

 

When the tech declares the hardware fixed, run it through its paces to confirm that it’s working properly.

 

flp